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Frequently Asked Questions

Help! We hope you find all your answers here. If not, please feel free to contact us!


Categories

Curriculum and Published Material
Idea Contributions/links 
Login/Technical Problems
Material & Content
Membership Questions
Personal Information & Privacy
Printing Pages

 

About Us
Informational Brochure
Copyright Information
Disclaimers
Frequently Asked Questions
Meet the Staff
Privacy Statement
Statement of Faith
Testimonials
Permission to Translate Material

 

 

Curriculum and Published Material

Do you have curriculum or other published material that can be mailed to me?
We offer an on-line curriculum suggesting various lesson plans that you can use during the year. Find links to our annual curriculums near the top of the Lesson Index. At this time we do not offer pre-printed items. All of the material offered by TSSP can be obtained directly from the web site, either downloaded or printed directly by you.

Do you have a newsletter?
At this time we are concentrating on adding material content to the web site in the form of lessons, object talks, teaching aids, activities, etc. We are however considering the addition of a newsletter at some future date. What would you like to see in a newsletter?
 
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Idea Contributions/Links

I have a few ideas that I use, would you be interest in adding them to your site?
Yes, we welcome ideas for any of the areas covered by Teen Sunday School Place, provided the material is original. For more information regarding our copyright policies, Click here.

Will Teen Sunday School Place include a link to my web site?
Yes. If you have a Christian web site with Sunday School ideas or other useful material, and would like to be included in our links section, please let us know. The following guidelines will be used to determine if a site will be included in our helpful links or interesting web site sections:

1. Free links will be given only to web sites that offer a significant amount of free
    material, and are directly related to youth ministry.
2. Sites with free material only partially related to youth ministry may qualify, but must
    also provide a reciprocal link to Teen Sunday School Place.
3. Sites only offering items for sale will not be considered.
4. We have the right to accept or refuse any requests for any reason.
 

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Login and Technical Problems

I enter my username and password, but nothing happens, why?
This could happen for several reasons.

Your Internet browser is not accepting cookies. TSSP uses a cookie to recognize your username and password, so you only need to enter it once each session. To ensure your internet browser security settings are set to allow this cookie, check the following:
    From your start button, select "Settings" then open "Control Panel."
    Then open the "Internet Options" program.
    Select the "privacy” tab
    Then use the slide bar to select a “low” setting to accept cookies or you
    can choose to accept all cookies.

Microsoft Edge
  1. Click the 3 dots in the upper right hand corner of the screen
  2. Click on Settings
  3. Click on View advanced settings
  4. Under Cookies, select "Don't block cookies"

iPad and iPhone
   1. Go to Settings
   2. Go to Safari
   3. Under Privacy & Security, ensure Accept Cookies is set to "From Visited" or "Always" or 
                                                            
Block Cookies is set to "From third parties and advertisers."

Your browser security settings are not allowing you to enter usernames and passwords to access restricted web pages. To check for proper security settings, do the following:
    From your start button, select "Settings" then open "Control Panel."
    Then open the "Internet Options" program.
    Select the "security" tab
    Then press the "Custom Level" button.
    At the bottom of the page find "User Authentication."
    Make sure that "Automatic logon only in Intranet zone" is the only option checked.

You may also get an error when trying to log in because of your virus protection settings. If the two settings above or correct, you may want to check you virus protection program for unintended restrictions.

How do I stop my Username or Password from being remembered automatically?
For Internet Explorer 8.0, follow these instructions to change or delete stored passwords.
    1. From the Tools menu, select Internet Options.
    2. Select the Content tab.
    3. Click the settings button in the AutoComplete section
    4. Click "delete AutoComplete history"
    5. In next window, click the delete button.
    6. Uncheck "User names and passwords on forms"
    7. Click "OK" and "OK" again.

For other IE versions and browsers, Click here

Why do I get the error message "Page Not Found" when I try to register?
For Internet Explorer 6.0, follow these instructions to ensure your security settings have SSL functions enabled.
    1. From the Tools menu, select Internet Options.
    2. Click to select the Advanced tab.
    3. Scroll down to the Security section.
    4. Make sure that there are check marks next to Use SSL 2.0 & Use SSL 3.0.
    5. Press ok and restart your browser. Return to the sign-up page to register again.

iPad and iPhone
   1. Go to Settings
   2. Go to Safari
   3. Under privacy, ensure Accept Cookies is set to "From Visited" or "Always."
 

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Material and Content

How often do you add material to the site?
We are continually adding material to the site. Although at this time we do not have a set schedule for adding material, you will likely find a half dozen or so new items each month. To see what has been recently added, see our What's New page.

Is the paid material of the same quality as what I can get for free?
Yes, all of our material is original and of the same high quality. The free items provide a good sampling of the type of material made available to our members.

How can I find a particular activity that I can use with my lesson?
Visit our Topical Index page to quickly find activities, object talks, games or other ideas that match the particular topic or theme of your lesson.

Can I print pages and make copies of them to use in my Sunday school class?
Yes, you can make as many copies as you need. however the material available from this web site is intended for private use only and can not be distributed commercially for sale. For more see our copyright information page.

What version of the Bible do you use?
Most verses and Biblical words found on our site are taken from the New International Version. In some cases however, for particular emphasis, other versions are used. When this is done, you will see notation following the verse such as NLT, KJV, etc. For more see our copyright information page.

Is there a way to download the lesson's introduction video or create a DVD?
Yes, right click the link to the video (either SD or HD), then click "Save Target As." You will then be able to save the video to your desktop, etc. If so desired, the next step would be to burn the video to a DVD.

Do you have any Spanish Material?
In the very near future, we will begin translating pages into Spanish. You can click the Spanish link button at the top of any page to toggle back and forth from English to Spanish. 
  

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Membership Questions

Can I pay by credit card?
Yes. You can pay electronically with Visa or MasterCard using our secured server pages, or through PayPal a secured third party service. To use PayPal you must first open an account, which is quick and easy.

I live outside the United States of American, can I still pay using my credit card?
Yes, you can use a Visa or MasterCard from any country through our electronic payment service. Paypal also offers service to many countries. For an updated list of countries that can use Paypal please Click here

What happens to the the red dots when my membership becomes active?
The Red dots red dotdo not go away with membership, but remain visible to show items that require log in for access. The first time you try to open an item with a red dot, you will get a log in screen to enter your username and password. You only need to do this once each session. You can also log in by clicking on the "Log in" link found at the top of every page.

What if I can not afford the cost of membership?
Although we feel the cost of membership is very reasonable, we understand that limited funds and exchange rates in some countries can make it prohibited. We do offer reduced rates or even free membership when possible. Simply contact us to let us know about your situation.

When will my membership become active?
Your membership begins the day your account becomes active, and is good for a full year. We offer several several payment options as descirbed below: 

Direct Credit Card Payment:

Using our secured server to pay with Visa or MasterCard is the quickest and most secure method. Membership becomes active within a few seconds after entering valid credit card information.

Payments via Paypal:

There are three ways to pay using Paypal. You can use one of their accepted credit cards, and activation is the same as when using our direct credit card payment option. You can also send cash directly from your bank account, and activation is immediate. A third way is to send an E-check. When sending an E-check, your membership does not become active until the E-check clears our bank. This can take from four to five business days.

Payment by mail:

You can send a check or money order through regular mail. Your account becomes active when we receive your payment. We will also send an email to confirm receipt. It generally takes about a week for payments to arrive through the mail.

I am already a member of Kid's Sunday School Place. Do I also have access this site? 
No. Teen Sunday School Place is a separate ministry. The resources needed to develop, run and maintain it are supplied by the modest cost of membership. which provides access to all of the material on this site, but not to Kid’s Sunday School Place.

Besides recovering the cost for development and maintenance, another reason for keeping the sites separate is because many teachers need resources only for one age group or the other, but not both. To combine them would require a higher overall cost.

Why can't you just make everything free?
We are indeed interested in helping others and have a passion for reaching youth around the world with the Good News of Jesus. While we would love to offer the entire site for free to everyone, we just can’t afford to cover the costs involved in running and developing the site by ourselves. However, there is quite a bit of material that is available to everyone free of charge.

The cost of individual membership is well less than $1 per week. We also offer group rates at a reduced rate so that your entire church can benefit from the Teen Sunday School curriculum. Using the group rate, the cost per person drops to mere pennies a week.

I already paid, but still can't get in. Why?
Accounts stay in pending status until payment is received. If you are paying by mail, your account will be activated as soon as your check arrives and you will notified by email. Also, if you are sending an e-check through PayPal, your membership will not become active until the transaction clears, which usually takes from 2 to 3 business days.

Accounts can also be in pending status when payment was made by credit card, but the payment process stops prior to completion, or informaiton is entered incorrectly. Make sure the card has not expired and you are entering the correct numbers. You may also want to try another card if you have one. If you wish to try again using a credit card, you may need to register again using a different user name.
  

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Personal Information and Privacy

Should I be concerned about giving you my credit card number or other information about me?
Absolutely not. Kid’s Sunday School Place uses secured web pages to transfer sensitive information. You can tell a page is secured by noticing a closed padlock to the right of the page URL or near the bottom right corner or of your screen. In addition, the URL of the page will begin with https:// instead of http://. Our website is tested and certified quarterly by Security Metrics. PayPal is also a secure third party service. Please see our Privacy Statement for more information.

Do you give anyone else my name, address or any other personal information?
No. We do not share any information about our members with anyone else. Information is collected solely for the purpose of serving you and maintaining our membership list.

Do I need to let you know if I get a new e-mail address?
Yes. If you happen to forget your password, an email with your current password can be sent to you upon request. You must use the same email address that is shown on your account to have a proper match. To keep your email address and any other personal information current, log into My Account.
  

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Printing Pages

What is the best way to print pages to be handed out?
You have several printing options.

Option 1: The page or image can be printed directly to your own printer using the print tool on your browser. For best copy with most browsers such as IE, reset the size to 100%, or if you like you can use the defalt "shrink to fit" The intended layout at 100% supported by most printers will produce a .75 inch border around the printed area. The page number and web site address will show in the margins when printing in this way. (see next question)

Option 2: Programs such as Microsoft Word can be used to copy and print pages. Simply use your pointer to select the areas of the page you wish to paste to an opened word document. This method also prints background colors. Remember that any items copied in this manner must display the Kid's Sunday School Inc. copyright statement.

Option 3: PDF. For many pages, especially lesson workbooks, a PDF version is available. This requires Adobe reader which can be installed free of charge. PDF provides the most acurate printing method.   

How can I remove the page title and page number from the margins?
You can suppress the header and footer information printed by your browser by choosing
File > Page Setup. Then delete the following items from the headers and footers section:
Header: &w&bPage &p of &P
Footer: &u&b&d
 
Can I print pages and make copies of them to hand out to my students?
Yes, you can make as many copies as you need. however the material available from this web site is intended for private use only and can not be distributed commercially for sale. For more see our copyright information page.
   

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